The Benefits of a Call Center for North Carolina-Based Real Estate Agents

Call centers can have many of the same benefits for real estate companies as they have for other businesses. Call centers are a generally great way to pursue leads, save time, and improve the overall efficiency of a business. Real estate agents have to work hard, especially when it comes to the less marketable properties, and they’re expected to be available to clients at all times. Sometimes an agent and client may not even be in the same time zone. Imagine you have log homes for sale in NC. These are highly desirable properties on mountain land. Such properties can draw people from all over, especially those interested in a new vacation home. Unfortunately, no real estate agent can be available 24/7, and that’s where a call center comes in. Here are just a few of the benefits a call center can bring your real estate business.

No missed buyers

Real estate agents are constantly on the move, whether they’re meeting with clients, showing off properties, or busy on other calls, they won’t always be available to answer their phones. While this is understandable, the last thing you want is for a prospective client to reach your voicemail, because this could be a missed opportunity. With a call center, you’ll have customer service reps to answer every incoming call. Reps can take messages for every caller, and they can alert agents to missed calls based on their preferences. They can even take calls on Saturdays or late at night.

With modern customer service call center software, your call center doesn’t even have to be limited to voice calls. Clients will be able to reach you through their preferred contact method whether that’s text, SMS, web chat, or video call. With full omnichannel support, they’ll even be able to seamlessly switch between channels, saving time and improving the customer experience. A call center also makes it easier for you to contact prospective buyers to see if you can move closer toward closing the deal. With a dedicated call center, you can have peace of mind that client concerns will always be addressed.

Saving your time

Call centers are great for any business when it comes to making outbound calls, and a real estate agency is no exception. There are plenty of reliable ways to find leads, but after several months, you may have built up a list of hundreds or more, depending on the size of your business. Your call center reps can contact these leads for you, saving tons of valuable time you can use to pursue your existing opportunities. Call center agents can let you know when they’ve found clients ready to buy, making business much more efficient.

Property management

Just as call centers can answer calls from prospective buyers, they can also take calls from tenants living in properties your agency is managing. Your service reps can handle calls about malfunctioning appliances, plumbing emergencies, or take calls from insurance agents.

Your call center can also answer any questions you’ve given them permission to, so they don’t always have to leave you messages. This means you’ll only hear from the calls that you need to handle personally.

Build your reputation

A call center with live agents can also be great for your reputation. Many callers are used to having to deal with automated systems, but if you always have humans answering your calls, that helps to immediately start building a relationship with prospective buyers. When clients are confident that you’re always available for them, they can spread positive word of mouth, which can help you build up your list of leads even more.