Modern-day enterprises use various tools and software to help them juggle multiple tasks simultaneously. This way, they can stay on top of everything necessary to business success, ranging from customer service to enterprise security.
Despite these technological advancements in business operations, companies still rely on employees to perform processes requiring the human touch. Driving is an excellent example of these processes, and many businesses have drivers working for them to deliver services and products countrywide. These drivers are leading brand ambassadors for several reasons. As such, you should hire the best drivers for the job to ensure that your brand is perceived in the right way. Below are some compelling reasons why your drivers are the face of your organization.
Enhancing Brand Awareness
Several business experts agree that drivers are central to your company’s image because they significantly enhance your brand awareness. Major brands like Domino’s Pizza, Amazon, and DHL are easily recognizable when their company trucks pass by, promoting brand awareness anywhere their vehicles go. Smaller businesses arguably benefit even more from the brand awareness that company vans and trucks generate. These vehicles are marketing channels because they usually have your brand logo and your business information on them. Consequently, you enjoy effective marketing every time your delivery driver is at work, as many people will become aware of your brand’s logo, colors, and offerings as time goes on. Many prospective clients reach out to businesses thanks to the detailed information on their company’s vehicles, so your drivers play a central role in generating effective brand awareness. Therefore, hiring qualified and responsible truck drivers for your enterprise is essential to ensure that prospective clients favorably perceive your company. Trusted driver hiring platforms such as FatJ will come in handy when seeking qualified truck drivers in the trucking industry.
Fatj is a digital marketing service owned and operated by Fusion Recruiting Labs. It’s one of the nation’s fastest-growing enterprises, currently functioning as a recruitment advertising platform for the logistics and transportation industry. Trucking companies seeking to hire new drivers for their businesses can access their hire Fatj platform to post driver job openings. This way, they can recruit and retain the best candidates for the job based on specific requirements. Fatj stands out from other hiringsolutions by ensuring that candidates are perfect fits for the particular market and position you’re hiring for. Also, they don’t send your company persons without any knowledge of your business. Fatj has years of experience in the transportation jobs sector and is trusted by leading transport companies like DHL, FedEx, and UPS. What’s more, they have empowered over a thousand agency teams in organizations nationwide with proper tools and expertise to streamline their hiring efforts.
Often, customers pass through the entire sales funnel without ever having face-to-face interactions with your sales team. However, your truck drivers encounter clients face-to-face every day as they go about their duties. These drivers engage in courteous small talk with customers to build relationships, unload and make deliveries, and present crucial paperwork, among others. Consequently, it’s essential to professionally train your CDL truck drivers to handle customers and their requests effectively. Since their communication represents your entire enterprise, ensure that they’re professional and timely communicators in various situations. These scenarios include making small talk with clients while unloading shipments or providing courteous updates during delivery. Also, develop hygiene protocols for your truck drivers to ensure that customers are not put off when interacting with them. If you’re a construction company, effectively managing your crew and tasks can also help you offer more value to clients. Reliable workforce management apps will come in handy when managing and hiring for your construction business.
Workyard offers quality workforce management solutions to service, construction, and property maintenance enterprises of all sizes. It’s a workforce platform built with contractors in mind, helping these professionals efficiently manage their jobs and crew. This way, they can avoid several hours of tedious administrative work and focus on growing their businesses instead. Tracking job costs, insurance, seamless payroll integration, and mobile time tracking are great benefits that the platform offers to construction companies.
This platform is also a great way for construction managers and companies to hire skilled craftsmen using modern and tech-driven processes. As such, clients enjoy several positive hiring outcomes at affordable prices. What’s more, this solution is tailor-made for contractors, allowing them to enjoy competitive advantage and transparency using a single platform.
Shipping And Ordering Errors
Shipping and ordering mistakes are common even for the most careful companies. Therefore, the type of drivers you employ is key to worsening or reducing the adverse effects of errors. This is why drivers must be trained in handling demanding clients to help them remain calm in difficult situations. Poorly managing these botched orders and failing to handle difficult personalities properly can affect whether or not a first-time client becomes a repeat customer, so keep this in mind. Effective customer service is necessary across all industries, including top window companies in Holland, Michigan, that provide homeowners in the Grand Rapids and the Holland area with window replacement, roofing, and siding services.
Teaching drivers to keep their cool also works wonders for your company’s image. Therefore, ensure that your drivers are trained to listen, guide aggrieved clients to someone that can address any issues they have, work to arrive at solutions, and not to escalate situations, among others. Calm and collected drivers reflect positively on your company regardless of your industry, so prioritize this, whether you’re a supplier delivering Bibles and a church bulletin to clients in your local area or an owner of a Domino’s Pizza franchise.
To conclude, drivers constitute an essential aspect of any company’s operations nowadays, so hiring proper drivers is crucial. Drivers can make an impact on your brand awareness in a positive or negative way. Ensure that your driver is well-trained, not only in driving but also in delivering excellent levels of customer service. The above-listed points are insights into how drivers are the face of your brand and why so much effort should go into their hiring.